Bilingual Care Navigator

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.  We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

The Care Navigator: Serves as a support to families and their treatment teams ensuring that a family’s health needs are a d dressed and that the family is connected to appropriate resources in their community. A Care Navigator develops a ‘Plan of Care’ for all families in their program and ensures that the plan goals are completed while the family is active with NYF preventive services. 

MAJOR DUTIES & RESPONSIBILITIES:

• Meets program Care Navigation documentation requirements in a timely and accurate manner
• Functions as an advocate for clients within the agency and external service providers
• Promotes wellness and prevention by linking enrollees with resources and services based on their individual needs and preferences
• Educate the treatment team and family as needed on care of chronic conditions, immunization, medication management, screening and other preventive interventions.
• Helps families maintain public benefits necessary to gain health care services, including Medic aid and c ash assistance eligibility, Social Security, SNAP, housing, legal services, employment and training supports, and others by working with them and treatment team to address the barriers.
• Effectively communicates and shares information with the treatment team and the family with appropriate consideration for language, literacy and cultural preferences.
• Conducts care planning meetings/conferences and interdisciplinary team meetings as needed to effectively provide/coordinate comprehensive and holistic care and solve problems related to access to health care
• Identifies available community-based resources and actively manages appropriate referrals, access, engagement, follow-up and coordination of services
• Attends and participates in ongoing staff development trainings to enhance skills needed to effectively meet the demands of the Care Navigator position 
• Handle confidential information in accordance with HIPAA as well as state and federal privacy and confidentiality rules.
• Conducts intakes as needed / assigned.
• Supports with ensuring data for case contacts is current across all required databases. Supports with all documentation collection (collect school records, discharge summaries, etc.) and ensuring all documents required for client files are collected 

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Minimum Qualifications

• Working knowledge of the provision of health c are in a variety of settings.
• Ability to work directly with a diverse population consisting of Severely Emotionally Disturbed (SED), Medic ally Fragile (Med F), Develop mentally Disabled (DD), Division of Juvenile Justice
• Computer Literacy (specific ally Microsoft Word, Excel)
• Excellent telephone and interpersonal skills
• Ability to work directly with a diverse multidisciplinary team
• Ability to be flexible with programmatic needs and changes
• Capable of effective clear direct communication with others (oral and written)

• Demonstrated strong commitment to safety.