Supervisor - Health Homes

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.  We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

The Supervisor supports Care Managers(CM) to ensure high-quality, person-centered service delivery. This role oversees CM practices to ensure that all client needs are addressed according to program protocols, documentation standards, quality-assurance expectations, and billing compliance. The SCM provides staff coaching, onboarding, performance feedback, and ongoing development, while also supporting program hiring, retention, and quality-improvement activities. The Supervisor may carry a small caseload when necessary to support program operations.

The Supervisor supports Care Managers(CM) to ensure high-quality, person-centered service delivery. This role oversees CM practices to ensure that all client needs are addressed according to program protocols, documentation standards, quality-assurance expectations, and billing compliance. The SCM provides staff coaching, onboarding, performance feedback, and ongoing development, while also supporting program hiring, retention, and quality-improvement activities. The Supervisor may carry a small caseload when necessary to support program operations.

Core Responsibilities: 

• Provide regular (bi-weekly/monthly) supervision, coaching, and performance feedback to ensure staff meet program expectations and maintain ≥90% compliance with required service and documentation metrics.
• Participate in recruitment, interviewing, and selection processes, and help maintain staff vacancy rates below program targets through engagement and retention strategies.
• Deliver structured onboarding, provide weekly check-ins during the first 90 days, and ensure new hires demonstrate core competency within 60–90 days
• Support staff in case strategy, service planning, and documentation; maintain staff documentation timeliness at or above 95% and address issues within 5 business days.
• Review records for billing and compliance accuracy, maintaining ≥95% error-free billing, and collaborate on at least two QA/QI initiatives annually with the Director
• Review staff notes and forms regularly, provide corrective feedback, track improvement trends, and ensure staff meet all program deadlines and standards.
• Manage a reduced caseload during staffing shortages or peak demand, meeting all program requirements for documentation, engagement, and service delivery.

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

• Master's degree in Social Work, Psychology or Mental Health Counseling.
• 3+ years of relevant experience
• Knowledge of health, education, and community systems and resources in NYC relevant to pediatric care coordination
• 2+ years Experience with children with chronic medical and/or mental health conditions
• 2+ years Supervisory experience
• 2+ years Experience with field work and home visits
• Strong time management and organization skills
• Care coordination experience