Intake and Outreach Supervisor - FFT

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.  We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

The Intake and Outreach Supervisor drive high program utilization across preventive services by managing referral flow, overseeing intake operations, and leading strategic outreach efforts. This role strengthens community partnerships, ensures timely and accurate assessments, and supports families through a streamlined intake experience. By coaching intake staff, analyzing performance data, and maintaining high-quality documentation, the Supervisor ensures alignment with program targets, operational excellence, and mission-driven service delivery.

Core Responsibilities

• Provide outreach and intake support across all preventive programs to ensure outreach and utilization targets are met. Manage and screen incoming referrals, ensuring timely screening, response, and collaboration with leadership
  to close referral loops.
• Lead outreach efforts to schools, hospitals, community organizations, and Deaf/Hard of Hearing providers through presentations, tabling events, and relationship building. Ensure marketing materials are impactful and up to date.
• Supervise and coach Intake Coordinators, providing individual and group support, ensuring training compliance, staff development and implementing corrective action when needed to meet program goals and regulatory requirements.
• Coordinate outreach to referral sources and families to arrange joint home visits and intakes to assess for families' interest and readiness to engage in services. Provide support and guidance to families through the intake process to ensure a smooth and efficient experience that meets their needs and expectations.
• Conduct timely intakes and comprehensive initial assessments, obtaining consents, identifying needed referrals, and ensure families transition smoothly into services. Manage the intake process to enable the assigned staff makes informed decisions on the optimal approach to servicing families. Support with referrals that are needed at intake.
• Monitor program performance, completing monthly program monitoring reports and implementing improvement plans to meet utilization and documentation targets. Identify non compliance and metric performance issue, designed improvement plans and share progress with leadership.
• Support in creating and maintaining ongoing data collection/tracking on community activities, community partners and referrals in agency database. Collect feedback to improve intake processes. Ensure intake materials are up-to-date.
• Contribute to overall leadership of the team, fostering a collaborative team culture and ensuring key performance indicators are met. Complete monthly program monitoring report to assess documentation timeliness and tracking on accepted referrals. Complete and implement improvement plans was necessary to ensure goals are met.

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

• Master's degree in social work, Mental Health Counseling, Psychology
• 2+ years of experience in child welfare, social services, or a related field and at least one year of intake and/or outreach experience and 1+ year of supervisory experience preferred.
• Excellent writing, communication, interpersonal, problem-solving, time management and organizational skills.
• Ability to work independently and as part of a team. Proven self-management abilities including meeting deadlines, prioritizing multiple tasks efficiently, timely completion of documentation and maintaining accurate and up-to-date case records.
• Ability to be assertive, proactive, engage people from all backgrounds, openness to learning and feedback. Ability to lead and work effectively with a diverse, multidisciplinary team as well as serve a diverse client population.
• Ability to receive feedback to professionally grow and/or improve and be flexible with programmatic needs and changes.
• Must be comfortable and able to travel and visit families in their homes.
• An understanding and commitment to complying with the New York State Central Register of Abuse and Neglect protocol (requirement to report any suspected abuse, maltreatment or neglect of any child).