ESSHI Harlem Program Supervisor

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.  We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

The ESSHI Harlem Supervisor is responsible for providing Casework Supervision for up to 2 Case Planners, 1 Educational/Vocational Specialist, and providing task supervision for interns as applicable. The position requires providing coverage of cases as necessary. Supervisor provides oversight for 35 cases in New York Foundling’s ESSHI Harlem young adult housing program. Position will report to CBEP AVP of Young Adult Supportive Housing. Due to the nature of this program, the ESSHI Harlem Program Supervisor can expect work time in the field or working remotely and must use tools and policies to record work time and maintain communication and accountability.  

Job Responsibilities: 

• Manage supportive housing program for 70 young adults, age 18 to 25, who have aged out of foster care, and/or have prior involvement in criminal justice sector, and/or have experienced chronic homelessness. 

• Ensure that young adults served by the program are being linked with appropriate services in the community, receiving all benefits to which they are entitled, and that their holistic wellness, educational, financial and vocational needs are being met so that they may live independently. 

• Monitor client and staff outcomes to inform programming and continued enhancement of service provision. 

• Provide coaching and supervision to the assigned team. Complete coaching agendas, logs and staff performance evaluations for supervisees. Utilize Microsoft Teams coaching channels to enter logs and track goals.    

• Coordinate with team and AVP to ensure 24/7 emergency on-call coverage. 

• Assess and support case planner’s professional development. With focus on case planner’s engagement, intervention implementation, skill building, and use of community resources. Build upon strengths and areas for growth, while identifying appropriate training referrals.  

• Track the completion of required annual trainings for supervisees.  

• Collaborate with team supervisor to maintain the Community Advisory Board for residents and plan Community Days. 

• Meet with clients as necessary to enforce program guidelines, provide crisis intervention, mediate roommate relations and assess mental health concerns as needed 

• Monitor and plan for all client service planning review and occupancy agreement renewal deadlines to maintain adherence to OTDA standards.  

• Collaborate with team supervisor to conduct orientations/interviews and assessments of program applicants to fill vacancies in a timely manner.  Assign applicants to units and case planners upon acceptance of applicants.  

• Monitor timely completion of required data entry in all documentation and tracking systems.  

• Collaborate with the program aide to ensure all apartments meet safety standards per DOB and OTDA guidelines.   

• Interact with landlords and/or building management as necessary.
• Partner with NYF senior leadership, OTDA staff and additional stakeholders for compliance tracking and program development.  
• Ensure timely completion and submission of tracking systems to NYF and OTDA as required.  
• Partner with NYF QPC (Quality Assurance) team to monitor program incidents and plan interventions.  
• Must be able to analyze data to ensure progress towards Key Performance Indicators and strategize for optimal outcomes. 
• Attend and participate in meetings with NYF staff, ACS, HRA, OTDA, DHS, and additional stakeholders as necessary. 

• Demonstrated strong commitment to safety.
• A minimum of 3 years of experience working with youth in care, youth with substance use and mental health issues; Familiarity with the NYC child welfare system; bilingual Eng/Span preferred.  
• Supervisory experience and program management experience or administrative experience required.   
• Must be an excellent communicator and have good interpersonal skills.   
• Must be able to assess cases, analyze data, provide supervision, and interact with a wide variety of people.   
• Must be a good writer and have demonstrated ability to complete tasks in a timely manner. 
• Ability and willingness to work some weekends and evenings is required including response to emergency calls.   
• Demonstrated ability to identify problems, develop solutions and take the lead in solving problems. 
• Must possess strong group facilitation skills and experience. 
• Must be self-directed, as well as a team player. 
• Must have excellent organizational and multi-tasking skills. 
• Working knowledge of Word, Excel and ability to work with database programs such as Access. 
• Ability to work outside of regular business hours including evenings and weekend hours, as needed.