Care Navigator - Deaf Services

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.  We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

An NYF Care Navigator serves as a support to families and their treatment teams ensuring that a family’s health needs are a d dressed and that the family is connected to appropriate resources in their community. A Care Navigator develops a ‘Plan of Care’ for all families in their program and ensures that the plan goals are completed while the family is active with NYF preventive services.

The Care Navigator develops a POC for each family and works with their treatment team and the family directly to ensure all family members are connected to health insurance, a preventive health care provider, appropriate dental provider, and any other health provider that the family or treatment team deem necessary to help the family achieve their health and treatment goals.

MAJOR DUTIES & RESPONSIBILITIES:

Work with their team to help coordinate the enrollee’s provision of services according to their health needs.

Seek out and make referrals to preventive health care providers to address the family needs such as.
Child wellness visits as per developmental guidelines, evaluations and follow up treatment for dental, vision and hearing care, following Medicaid EPSDT guidelines.
Monitor and evaluate a client’s needs, including prevention, wellness, medical, mental health, care transitions, and social and community services where appropriate.
Ensures family is connected to and has active health insurance.
Support team and program with any ACS vouchers for interpretation.

• Organizational expectations include:
• Regular and punctual time and attendance, and adherence to The Foundling’s and department’s specific time and attendance policies and protocol.
• Consistent demonstrated commitment to The Foundling’s BHAG, mission, vision and values (Compassion, Dignity, Family and Community, Diversity, Excellence).
• Adherence to The Foundling’s employee policies, Code of Conduct and applicable rules, laws, regulations or bargaining agreements.
• Appropriate engagement with support departments to ensure appropriate and timely hiring, performance management, investigation, discipline, suspension, etc.
• Any other duties and/or tasks that may be assigned.

In addition, the candidate must demonstrate the following Competencies:

• Excellent writing, communication, and organizational skills
• A passion for serving children and families with special needs
• Ability to receive feedback to professionally grow and/or improve
• Proven self-management abilities, including meeting deadlines, ensuring compliance with agency policy and procedures, and overseeing complete and timely maintenance of agency records, in accordance with contractual requirements.

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The candidate must possess the following Experience: ASL Proficient 

• Relevant experience or knowledge and experience in serving children and families in child welfare, developmental disabilities, mental health, healthcare and / or other systems as well as those receiving preventive services.
• Some experience or knowledge of providing service coordination and information, linkages, and referrals for community-based services.

In addition, the candidate must demonstrate the following Competencies:

• Excellent writing, communication, and organizational skills
• A passion for serving children and families with special needs
• Ability to receive feedback to professionally grow and / or improve
• Proven self-management abilities, including meeting deadlines, ensuring compliance with agency policy and procedures, and overseeing complete and timely maintenance of agency records, in accordance with contractual requirements.