Outreach and Enrollment
o Support AVP and Director with the creation and management of all content for FCSI and College Choice, including marketing materials, and communications with external partners.
o Lead and be involved in student outreach efforts in the community and with select non-profit partners, and interface with a variety of external stakeholders, including partner agency case planners, education specialists, and leadership.
o Assist with the development of the College Choice application portal and support with its launch
o Collaborate with Directors, Supervisors, and AVPs for content creation for the program
o Provide comprehensive trainings and webinars to prospective students and foster care agency staff interested in the College Choice application process
o Be and act as a program champion
o Support AVP and Director with the creation and enhancement of program newsletter for internal and/or external use
o Support AVP and Director with the creation and distribution of all communications and marketing materials (print and digital) for the FCSI program including: brochures, handouts, training information and presentations, programmatic overviews, a monthly digital newsletter, promotional videos, social media content, outreach letters, and more.
o Travel to different boroughs when needed
Administrative and Development
o Support with the admissions & continued enrollment/eligibility of students in the College Choice and FCSI Programs
o Support with tracking on all College Choice and FCSI student data such as registration, enrollment, transcripts/grades, financial aid, bursar information, housing placements, and foster care agency information
o Support with quarterly (at minimum) reports on student enrollment and academic success
o Serve as key contact person for foster care agencies and prospective student applicants
o Support with reviewing student applications & respond to inquiries in a timely manner
o Prepare applications for acceptance/rejection by Director and AVP
o Develop collaborative relationships with stakeholders and maintain positive and open communication. Cultivate relationship with core stakeholders and maintain proper interpersonal relationship with staff.
o Organize and facilitate quarterly partners meetings with agency partners including creation of content, PowerPoint presentations and other materials.
o Maintain immediate communication with Director and AVP or covering program leader on any program incidents (client or staff related).
o Support Director and AVP with the development of annual communications, marketing, and outreach plan, incorporating advertising strategies and partnering with members of the community.
o Develop and strengthen partnerships and collaborative relationships with community-based coalitions across New York City
o Build strong relationships with FCSI staff and other Foundling departments, as well as working closely with community-based organizations, and partner agencies.
Direct Supervision
o Attend regular and punctual 1:1 coaching sessions with Director abiding by agency’s Coaching and Mentoring practices
o Provide problem-solving support to AVP, Directors, and program staff
o Aid to a Learning Environment for the team
o Attend group coaching sessions to ensure program quality, team moral, and positive climate and culture (i.e. bi-weekly, at least once a month)
o Maintain immediate communication with team, Director and AVP (or covering program leader) on any program incidents (client or staff related), escalation, and documentation, abiding by agency reporting timeline
o Adhere to performance management (i.e. annual evaluation, coaching and mentoring process, management by data) as per agency and department protocols
o Attend all required training by the agency and department
Program Monitoring
o Support with program utilization Key Performance Indicators
o Provide problem-solving support to AVP, Directors, and program staff
o Work with Director, AVP and Supervisors on effective student engagement strategies
o Support Director in creating and completing PQA reports and attending PQA monthly reporting meetings, and working to meet monthly and annual Key Performance Indicator (KPI) targets
o Fosters a data-driven culture and implements change utilizing the trends found in the data
o Collaborate with Director and AVP on pulling and organizing data for annual grant reporting and monthly ACS data reports
Organizational expectations include:
o Regular and punctual time and attendance, and adherence to The Foundling’s and your department’s specific time and attendance policies and protocol.
o Consistent demonstrated commitment to The Foundling’s BHAG, mission, vision and values (Compassion, Dignity, Family and Community, Diversity, Excellence)
o Adherence to The Foundling’s employee policies, Code of Conduct and applicable rules, laws, regulations or bargaining agreements.
o Appropriate engagement with support departments to ensure appropriate and timely hiring, performance management, investigation, discipline, suspension, and restructuring decisions concerning direct reports.
o Any other duties and/or tasks that may be assigned.
Salary Range: $55,000 - $63,000/year
The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
