Facilities Area Manager

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.  We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

The Area Manager (AM) is a vital role within the New York Foundling, Facilities Maintenance division. The AM’s primary responsibility is to maintain the living, structural, mechanical integrity of all occupied, unoccupied dwellings in strict compliance with the guidance from OPWDD. This shall include without limit all owned, leased, rented, occupied, unoccupied, standalone apartments, garage, basement and storage spaces. 

Essential Functions And Responsibilities: 

• The AM will be required to assist with incident reporting, mechanical maintenance, and life safety protocols, in order to maintain a safe, pleasant, sanitary work environment for all who work and reside in our commercial properties and residential properties. The AM ensures we at all times remain compliant with all city, state, government regulatory agencies. 

• Responsible for resolving any summons, and/or violations received to the New York Foundling Hospital. The Area Manager will participate in our annual employee evaluation assessment. 

• Responsible in coordinating 1:1 performance evaluations with each team member that falls under the maintenance team, enlisting feedback on performance as required from Facilities Help Desk and SAM.  

• Works cooperatively with the DD “Developmental Disabilities” Area Managers and Regional Managers to preserve, adhere to their approved budget.                              

• Responsible for ensuring the overall functionality of every dwelling (Home, Apartment, Dorm Room and alike) that encompasses The New York Foundling, DD “Developmental Disabilities” divisional footprint. This responsibility is not limited in any way and includes the entire Structure, Grounds Landscape, Hardscape, Driveway, Parking, Mechanical (Boiler, Hot Water, Generator, Pump and Motor) any and all association to maintenance of dwelling or commercial property are included in this statement. 

• The AM will be the liaison to all trades, utilities, service providers, and when a dwelling is leased/rented the Landlord and or their assignee, to ensure the dwelling meets the standard of living defined by OPWDD/NYCRR.

• The (AM) will assist in the coordination and will serve as one of the liaisons between New York Foundling Hospital, The Developmental Disabilities Division, Area Manager, Utility providers, Fire Department, Building Department, State Health Department, OPWDD and others. The (AM) will remain knowledgeable of all codes, standards and practices generated by regulatory agencies having jurisdiction on dwelling especially OPWDD.

• Should the dwelling require maintenance, part replacement or maintenance that exceeds the abilities of New York Foundling maintenance team and/or exceeds $1,500.00 value, the AM must contact the appropriate DD area manager responsible for dwelling to obtain approval to proceed with work. The AM must obtain approval in writing from DD. Moreover, before proceeding with work (repair/replacement) expense, must be approved by the Facilities Senior Manager or Facilities Director. All warranty, other relevant information supporting the expense will be forwarded to the Facilities Coordinator or the Facilities Administrator for pre/post activity or warranty reference.

• Proactively inspect each dwelling without limits, he/she will be required to complete comprehensive inspections regularly, for each of the dwellings that make up the New York Foundling portfolio. During each inspection the AM will make certain the dwelling is mechanically, structurally sound that all assets, fixtures and mechanical equipment within the dwelling remain fully operational, maintain compliance with all regulatory agencies. At the time of inspection, AM will document any and all deficiencies.  Each deficiency will be recorded electronically, using New York Foundling Hospital approved work order program (Faciltiy4you) so that each deficiency has a unique individual record. 

• Responsible to oversee all repair, maintenance activity completed within these dwellings to ensure work is completed and meets or exceeds industry standards. 

• Responsible for coordinating the required maintenance for each property with the NYF/FC Facilities Coordinator and Area Manager. During those times when the maintenance/repair work required is more complex, the (AM) will be required to be present, to guide, assist and or provide tutelage to maintenance technician assigned to maintenance task. 

• Responsible for monitoring the progress of each repair, to ensure a resolution is provided in a timely manner. The AM inspects and approves all repaired work completed in our dwellings to ensure work meets or exceeds industry standards.

• The AM in conjunction with the (FHD) Facilities Help Desk, are the first responders to all maintenance work orders. Individual will make every effort to facilitate repair or maintenance to avoid the hiring of outside services.

• Responsible to coordinate and oversee reoccurring services this includes but is not limited to Fire Life Safety, Fire Extinguisher, Gutter Leader, Chimney, Boiler, Hot Water, and the seasonal exchange of Window or thru Wall Air conditioner. 

• All employees of the New York Foundling Hospital/ Facilities Department are deemed essential employees, this requires (AM) to be available to respond/report to any Dwelling or Commercial Facility during a reported outage. The (AM) will at all times coordinate his/her availability during non-business hours to their Supervisor. 

• May be only maintenance staff member on duty during certain shifts; may be required to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments); may require shift work and/or stand-by on-call duties

Key Competencies:  

•Technical Proficiency 

•Initiative 

•Flexibility 

•Multi-Tasking 

•Sense of Urgency

Experience: 

• 5 to 10 years of facility management experience, managing buildings & grounds both residential and commercial properties. Proven ability to manage people, process and procedure across a wide geographic operating area, which is currently defined as the Tri State NY area. Must be able to read blue prints, floor plans MPEs 

• Experience must include proven ability to manage operational budget. 

• Experience in maintenance and management of high/Low pressure Boilers, circulator pumps, motors, high and low voltage systems. Must be familiar with various operating systems which include but are not limited to Work Orders, BMS Building Management, Space Management, Asset Management, Contract Management, Perpetual Inventory and employee truck stock.  

• Proven ability to Achieve and maintain operational excellence in each of our embedded properties, this includes but is not limited to Life Safety Equipment, Boilers, Hot Water Heaters, HVAC, RTU, Generators, Chillers, Cooling Towers and the seasonal maintenance of the grounds, providing a safe user friendly environment.