Social Care Network Care Navigator

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.  We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

The Care Navigator (CN) engages and assesses families and individuals enrolled in Medicaid for additional support services in a broad range of social and health-related domains. The CN navigates clients to enhanced services provided by Social Care Networks or existing programs and follows up to ensure services are provided and social needs are met. 

Core Responsibilities: 

• Assesses unmet needs of family utilizing the Accountable Health Communities (AHC) Health Related Service Needs (HRSN) Screening. 
• Gathers consent and conducts verbal screenings over the phone and in person with New York Foundling clients in all 5 boroughs who are enrolled in Medicaid. Enters screening information into Social Care Network (SCN) on-line platforms in a timely manner. 
• Conducts eligibility assessments for all participants who have completed screenings to confirm if member is qualified to receive Enhanced Health Related Service Needs (EHRSNs).
• Navigates qualifying members with Enhanced Health Related Service Needs to services within the social care network operating out of their borough (SOMOS, UniteUs, SIPPS). Refers non-qualifying members to existing services.
• Enters contacts with families and collaterals into all platforms  in a timely manner in accordance with agency and stakeholder guidelines to ensure that all work is thoroughly documented, up-to date and accurate.
• Follows up with clients directed to Enhanced Services to ensure appointment compliance. Conducts follow-up calls with clients whose needs may change due to Major Life Events (MLEs) within 1 year of initial HRSN screening. 
• Offers technical support to Foundling staff of Care Navigators and Health Home Care Managers when issues arise in on-line platforms and databases. 

The New York Foundling is committed to attracting and retaining a diverse employee population, the Foundling will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

• High School Diploma/ GED and one year relevant work in child welfare or social services or life experience or A bachelor's degree in social work, psychology, or a related field is preferred.
• Experience or knowledge of providing service coordination, linkages, and/or referrals to community-based programs.
• A passion for serving children and families. Relevant experience in child welfare, social services, or a related field is preferred. 
• Excellent writing, communication, interpersonal, problem-solving, time management and organizational skills.
• Ability to work independently and as part of a team. Proven self-management abilities including meeting deadlines, prioritizing multiple tasks efficiently, timely completion of documentation and maintaining accurate and up-to-date case records.
• Ability to work effectively with a diverse, multidisciplinary team as well as a diverse client population. 
• Ability to receive feedback to professionally grow and/or improve and be flexible with programmatic needs and changes.
• Must be comfortable and able to travel for in-person meetings at Foundling offices.
• Demonstrated strong commitment to safety.