Case Planner-Supportive Housing

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence.  We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help ur neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Salary Range: $56,650

Case Planner is responsibile for clients in New York Foundling’s NY 3 and ESSHI young adult housing program in Brooklyn, NY. Housing young adults age 18-25, who have aged out of care and/or are experiencing chronic homelessness. Position reports to Housing Program Supervisor. Conducts home, community, and office visits; provide referrals to community service providers in accordance with the service plan for the participants; accompanies participants to drug treatment, medical, school, housing, human resource administration appointments as necessary. Role requires comprehensive case plan assessments and delivery of appropriate interventions. The Case Planner can expect to spend at least 50% of work time in the field or working remotely and must use tools and policies to record work time and maintain communication and accountability.

Case Planner is responsibile for clients in New York Foundling’s NY 3 and ESSHI young adult housing program. Housing young adults age 18-25, who have aged out of care and/or are experiencing chronic homelessness. Position reports to Housing Program Supervisor. Conducts home, community, and office visits; provide referrals to community service providers in accordance with the service plan for the participants; accompanies participants to drug treatment, medical, school, housing, human resource administration appointments as necessary. Role requires comprehensive case plan assessments and delivery of appropriate interventions. The Case Planner can expect to spend at least 50% of work time in the field or working remotely and must use tools and policies to record work time and maintain communication and accountability.

Job Responsibilities:
1. Case management responsibility for 16 young adults who are living in New York Foundling’s NY 3 Brooklyn units & ESSHI Vital Brookdale location. May be required to report to Foundling’s Manhattan or Brooklyn offices.
2. Adhere to Fair Futures Coaching model and provide Core Case Management services for each case, with the goal of supporting participants independent living skills and overall wellness.
3. Coordinate youth’s service needs. Make appropriate referrals and follow-up with participant and service provider to ensure young adult is accessing services. Where youth is not accessing services, coach young adult and advocate on their behalf to help remove barriers.
4. Conduct required monthly in-office and home visits with assigned cases. Complete additional meetings as needed to ensure optimal outcomes for the case.
5. Provide flexible scheduling to complete case meetings and prioritize participants schedule.
6. Collaborate with program vocational specialist to ensure that they are receiving appropriate vocational and educational referrals and skill building coaching.
7. Work with young adult to facilitate their integration into the community, support their ability to live independently, support the develop of relational skills to secure a broad support network.
8. Supervise or facilitate workshops, field trips, community days and enrichment activities for young adults in the program.
9. Attend trainings and conferences for professional development.
10. Maintain clear, concise and accurate documentation of progress that promote peer and supervisory review and feedback, and that demonstrates compliance with evidenced based clinical model and meeting our agency’s expectation. Assure documentation (data entry) for contacts, incidents, and reports are submitted timely (as indicated by program).
11. Timely data entry of all services practices of the program in agency record and for reporting, and other system as provided.
12. Receive supervision from NY Foundling leadership. Attend mandatory weekly supervision and consultation on-site at identified location by the supervisor.
13. Has ability to maintain confidential client records.
14. Willing to cover for team-members. Willing and able to work flexible hours. Some evenings and weekends required.
15. Related duties as assigned by supervisor or administration to ensure that program outcomes are being reached.
16. Be competent using smartphone, laptop, NYF identified apps and online tools (Microsoft Office) to track all work-time, task accountability, and maintain safe and responsive communication with clients and program team.
17. Related duties as assigned by supervisor or administration.

Organizational Expectations include:
a. Regular and punctual time and attendance, and adherence to The Foundling’s and your department’s specific time and attendance policies and protocol.
b. Consistent demonstrated commitment to The Foundling’s BHAG, mission, vision and values (Compassion, Dignity, Family and Community, Diversity, Excellence).
c. Adherence to The Foundling’s employee policies, Code of Conduct and applicable rules, laws, regulations or bargaining agreements.

Requirements:

• Educational Requirements:

  Bachelor’s degree or Master’s degree in Social Work, Psychology, Sociology or Counseling required.

Other Requirements/Preferences:

• A minimum of 1-2 years of experience working with youth in foster care, young adults with substance use and mental health issues; young adults experiencing chronic homelessness; Familiarity with the NYC child welfare system; bilingual Eng/Span preferred.
• Must be an excellent communicator and have good interpersonal skills.
• Must be a good writer and have demonstrated ability to complete tasks in a timely manner.
• Ability and willingness to work some weekends and evenings is required including response to emergency calls.
• Demonstrated ability to identify problems, develop solutions and take the lead in solving problems.
• Must be self-directed, as well as a team player.
• Must have excellent organizational and multi-tasking skills.
• Working knowledge of Word, Excel and ability to work with database programs such as Access.
• Ability to work outside of regular business hours including evenings and weekend hours, as needed.

PREFERRED
• Commitment to NY Foundling, OTDA, DOHMH, and ACS Mission and values
• Familiar with the political and cultural landscape of the community
• Understanding/working knowledge of youth and young adults-serving systems and agencies.
• Ability to work with young adults’ boards and representatives.
• Self-starter and independent worker
• Excellent communication skills required.
• Ability and willingness to work some weekend and evenings.
• Experience with and willingness to work with culturally diverse population, computer literacy, able to research current information on medical, social, and legal issues.